The problem with HR software, line by line.

Most of what frustrates you about HR software is not a bug. It is the business model working as designed: a quote that moves with your headcount, a feature you need sitting one tier up, an export that gets difficult exactly when you want to leave. This page names each pattern and shows the mechanism we built to answer it, then publishes the list of what this product does not have, because an argument with no cost in it is a sales pitch.

Every price sits on the pricing page and nowhere else, because pricing is adjusted to your country and belongs in one honest place.

01

What you pay

How it usually works

You get a quote that depends on how big you look on the call, and it has a way of changing when you try to leave.

What Capstan does

Every price is on one public page, adjusted to your country.

There is no quote and no sales call. The pricing page lists every plan and every module, and the numbers are adjusted to your country’s purchasing power, so a team in Lagos or Jakarta is not asked to pay a New York rate. Any change is announced and dated in public, not sprung on you at renewal.

02

What you get

How it usually works

One product is sliced into Basic, Professional and Enterprise, and the feature you need next is always one tier up.

What Capstan does

The complete core is on every plan, including the free one.

The whole core HRIS, people, leave, attendance, onboarding, documents, workflows, self-service and reports, is identical on every plan and free for up to 20 people. Two things change when you pay: the twenty-employee limit goes away, and you become able to enable paid modules, which are separate add-ons with genuine marginal cost rather than core features held hostage. Beyond those two, no plan gate is live in the product at all. Even the workspace activity log is on every plan, filterable and exportable by your own admin, because an audit trail you have to buy is not an audit trail. Nothing in the core is ever moved behind a plan wall to force an upgrade.

03

AI and your data

How it usually works

AI quietly scores and ranks your team, screens candidates in the dark, and your people data flows off to a model you cannot see.

What Capstan does

Every entitlement and every access decision comes from a rule you can read, not a model guess.

Leave entitlements, access decisions, approval routing and generated letters are deterministic: the result comes from a rule you can audit, never a model guess. Payroll numbers are not ours to guess at either, for a different reason: Capstan computes no statutory pay at all. It compiles the inputs and hands them to your payroll partner, who computes the result, and Capstan holds no rate, slab or formula anywhere. Your people data is never sent to a third-party AI model and never used to train one. And no AI scores, ranks or screens your people, no attrition ratings, no sentiment analysis, no algorithmic candidate ranking, by documented product decision. Optional assistance we may add at the edges, such as search or drafting, stays opt-in and never touches this system of record.

04

Your data

How it usually works

Your data is easy to put in and hard to get out, which is how they keep you.

What Capstan does

One-click export in open formats, any time, even on the way out.

Export everything in one click, on the day you leave and on any day before it. A late invoice does not lock you out: the term enters a thirty-day grace period and access is uninterrupted, with reminders sixty days out, thirty days out, on the due date, and five days before the door actually closes. Only after thirty days past due is the workspace suspended, and not one row of your data is touched when it happens. Export keeps working throughout, because the export endpoints deliberately sit outside the billing check. Reinstating is a person here recording that your payment arrived, never an automatic penalty. Deletion is a cryptographic erase: destroying the keys that decrypt your workspace makes the data unreadable even from a backup, and a residue scan proves nothing survives outside statutory records.

05

Who can read it

How it usually works

Support staff can read your data whenever they are helping you.

What Capstan does

Support has no standing access, and the database cannot read a salary without a key it does not hold.

Support staff belong to no tenant, so the database denies them your records by default. Helping with a ticket needs a consent you grant, time-boxed and scoped, with sensitive fields masked and every read logged on both sides. Sensitive fields are encrypted with a key that lives only in the application service, so a database dump is ciphertext.

06

Contractors and countries

How it usually works

Employees live in the tool and contractors live in a spreadsheet you reconcile by hand.

What Capstan does

Employees and contractors in one directory, across countries and currencies.

One directory, one org chart and one set of documents for employees and contractors alike. Leave understands that Berlin and Bengaluru are different places, equity is something your people can watch vest, and payroll inputs are compiled and handed to your local partner rather than re-keyed.

What you give up by moving here.

Every page on this site publishes its limits. This is the whole list rather than the flattering part of it, and it sits in the middle of the argument instead of folded into a question at the bottom, because it is the half you cannot check anywhere else.

Eight things this product does not have

  • Single sign-on, SAML and SCIM

    Not built, on any plan, so no plan is withholding them from you. When they exist we will say which plan they land on.

  • API keys for your own scripts

    Outbound signed webhooks are the whole integration surface today. Nothing of yours can call in yet.

  • A connector marketplace

    There are no pre-built integrations with other vendors, and none is being built quietly in the background.

  • Biometric terminals, kiosk mode and geo-fencing

    Advanced attendance handles shifts, rosters, rotation, swaps and overtime in software, and stops there.

  • Statutory payroll computation

    Permanently, and by design. Capstan compiles the inputs and holds no rate, slab or formula; your partner computes the result.

  • Employer-of-record employment

    We employ nobody on your behalf, in any country, and that is not a roadmap item.

  • Charts, a hiring board, a calendar leave planner

    The product renders very few charts, and there is no kanban for hiring. These are depth gaps rather than decisions.

  • Your history, carried across

    Records arrive as you load them and build forward from there. Your export from the old vendor stays your archive of everything before that.

The questions people ask before they move

We are not unhappy with what we have. Is there any reason to move?

Probably not today, and we would rather say that than manufacture a reason. A migration costs weeks of attention whoever you buy from, so the things that justify one are structural rather than cosmetic: a renewal that reprices you for having grown, a feature you now need sitting one tier up, a contractor population living in a spreadsheet beside the tool you already pay for, or an export you have tried to open and found you cannot read. If none of those is true of you, the genuinely useful thing to do is test the exit rather than the entry. Take a full export from your current vendor this week and open it. Whatever is missing from that file is what a move would cost you, with us or with anybody else.

Is this a free trial that expires?

No. The complete core HRIS is free for small teams, with no time limit and no clock hidden in the terms. It is the full product rather than a sample of it, and the limit counts concurrently active people, so leavers and people serving out their notice do not use up a place. Past the limit you move to a paid plan at the price published on the public pricing page, which is where every figure lives. There is no sales call and no quote. The upgrade itself is not self-serve yet, and we would rather say so: you file a request from inside the app with your billing details, and someone here grants the plan and raises the invoice by hand.

What actually changes when we start paying?

Two things, and no core feature is either of them. People, leave, attendance, onboarding, documents, workflows, self-service, reports, signed webhooks and the one-click export are identical on every plan, including the free one. What changes is that the employee limit goes away and you become able to enable modules, two of which, payroll and time and attendance, come with the plan at no extra charge. The rest are separate add-ons with genuine marginal cost rather than core features held hostage. Beyond those two, no plan gate is live in the product at all, and the controls enterprise buyers often expect behind a top tier, single sign-on and SAML, IP allow-listing and a sandbox workspace, are not built here at any price.

How long does a switch actually take?

We do not publish a number, because the honest answer depends on how much of your data has an importer and how much you type in. Some of it loads from a file you build, which runs as a dry run that puts every row through the real insert and rolls it back so you see what would land before anything is written. Some of it is uploaded person by person. A good deal of it is entered by hand, including opening leave balances and your contractors. And effective-dated history does not come across at all. The switching page sets that out pile by pile with the mechanism against each one, including the go-live date that stops people being marked absent while you are still on the old system. A twenty-person company with clean employee data is a different job from a three-hundred-person company with five years of leave history, and pretending otherwise would be the first thing we got wrong.

None of this is a favour, and none of it is idealism.

It is one position held consistently: charge for genuine cost, never for withholding, and make the whole thing checkable. The reasoning in full is the manifesto. The architecture behind the data claims is the security page, written for the person who signs off your risk. The head-to-head against the tools you are probably weighing is on the comparison pages, which compare how each product is built rather than what it charges, source every claim about them to their own public material, and say plainly where Capstan is the wrong choice.

The core is free for small teams, and nothing above needs a call to verify.